Cancellation Policy

CANCELLATIONS

THERE IS A 24HR NOTICE REQUIRED FOR CANCELLATIONS. ALL CANCELLATIONS RECEIVED LESS THAN 24HRS PRIOR SHALL INCUR THE FULL COST OF THE GROOMING APPOINTMENT, DUE/PAYABLE THAT DAY VIA SQUARE ONLINE PAYLINK.

LATE ARRIVALS

LATE ARRIVALS SHALL BE SUBJECT TO RESCHEDULING.  ARRIVALS 15MIN LATE SHALL INCUR A FEE OF HALF THE GROOMING APPOINTMENT, OR THE MINIMUM OF $25 WHICHEVER IS GREATER, IN ADDITION TO THE GROOMING COST IF SERVICE IS PROVIDED, AND DUE/PAYABLE THAT DAY.

ARRIVALS 30MIN LATE OR MORE WILL AUTOMATICALLY BE RESCHEDULED AND SHALL INCUR THE FULL COST OF THE GROOMING APPOINTMENT DUE/PAYABLE THAT DAY.

NO SHOWS

FAILURE TO SHOW UP FOR A SCHEDULED APPOINTMENT SHALL INCUR THE FULL COST OF THE GROOMING APPOINTMENT DUE/PAYABLE THAT DAY VIA SQUARE ONLINE PAYLINK.  IN ADDITION, NON-REFUNDABLE PRE-PAYMENT WILL BE REQUIRED IF ANY FUTURE APPOINTMENTS ARE SCHEDULED.  NO SHOWS, REPEATED LATE ARRIVALS AND/OR CANCELLATIONS SHALL RESULT IN DISCONTINUATION OF SERVICES.

** PAYMENT FOR SERVICES AND/OR ABOVE FEES ARE DUE/PAYABLE ON THE DAY OF THE APPOINTMENT **

NOTE:  APPOINTMENT REMINDERS ARE PROVIDED AS A COURTESY SERVICE AT THE END OF THE PRIOR BUSINESS DAY, THEREFORE CANCELLATIONS RECEIVED UPON REMINDER SHALL INCUR A FEE IN ACCORDANCE WITH THE POLICY ABOVE.